Return & Refund Policy

Store Name: Accent Route
Email: support@accentroute.shop

At Accent Route, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our policy below.

This policy complies with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us within 14 days of delivery by contacting:

📧 support@accentroute.shop

You then have an additional 14 days to return the goods to us.

Items must be returned unused, in their original condition, with all tags and packaging included.

Returns After 14 Days

We may, at our discretion, accept returns requested within 30 days of delivery. Items must be:

Unworn and unused
In original packaging
With proof of purchase

Returns sent without prior authorisation may not be accepted.

Non-Returnable Items

The following items cannot be returned unless faulty:

Personalised or custom-made items
Gift cards
Final sale or clearance items
Underwear or intimate garments (for hygiene reasons)

Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.

If you receive a faulty or incorrect item, please contact us within 30 days of delivery at:

📧 support@accentroute.shop

Please include your order number and clear photos of the issue.

Refunds

Once your return is received and inspected, we will notify you regarding your refund.

If approved:

Refunds will be issued to your original payment method.
Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Original standard delivery costs will be refunded if you cancel within the 14-day cooling-off period. Express or upgraded shipping costs are non-refundable.

Return Shipping Costs

If you cancel within the 14-day cooling-off period, you are responsible for return shipping costs unless the item is faulty.
If the item is faulty or incorrect, we will cover reasonable return shipping costs.