Shipping Policy
Shipping Policy
Store Name: Accent Route
Email: support@accentroute.shop
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays) after you receive your order confirmation email.
You will receive a separate email notification once your order has been dispatched.
Processing times may be extended during peak seasons, sales, or promotional periods.
Shipping Rates & Delivery Times
Shipping costs are calculated and displayed at checkout.
Estimated delivery times within the UK:
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Standard Delivery: 3–7 business days
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Express Delivery (if available): 1–3 business days
Delivery timeframes are estimates and are not guaranteed.
International Shipping
If international shipping is offered, delivery times and costs will be calculated at checkout.
Customers are responsible for any applicable customs duties, VAT, or import taxes for international orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email (if tracking is available).
Tracking information may take up to 24–48 hours to update.
Delivery Delays
Accent Route is not responsible for delivery delays caused by courier services, customs clearance, adverse weather, or other circumstances beyond our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If a parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply for redelivery.
Lost or Damaged Items
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery at:
Please include your order number and photographs (if applicable), and we will assist in resolving the matter.
Contact Information
For questions regarding this Shipping Policy, please contact:
Accent Route
📧 support@accentroute.shop